About customs logo on UV light lamp, Nail dust collector or other tools:
Logo document need to be provided and file CDR/EPS/PSD/AI etc large
If delivery has been signed and request to return & exchange them, Following steps need to be read to avoid misunderstandings:
*We accept return&exchange when the manicure lamps or beauty tools you received:
1. Incorrect stock from a confirmed invoice, the wronging including:spell,color,watt,packing,print.
2. Defected stock, Like nail dryers not working properly when customer received it. Or defected after using for weeks/months but not damaged by the user.
3. The warranty is 12 months from the day package delivered to your warehouse.
We need related photos/videos/description to prove that is wrong item or defective stock, then will replace them after confirming. Our processing is agility, normally if it isn’t a big issue we will send replacement with next order or make it as a credit. Generally, we didn’t meet bunch of problems before because all Led manicure lamp tested via QC QA QM QE.
You need to fill in crucial information on articular If in urgent case , we can do priority without these process. We’ll arrange the collection after your return&exchange application is viewed and approved. And refund or replace after the returned products are completely received and tested by our factory, These steps won’t spend a long time.
The return & exchange process will be terminated if there are the following situations：
The products show the obvious signs of artificial usage. The products show the obvious signs of artificial damages. The products’ retail packaging bags & boxes are incomplete or damaged. Merchandise weren’t shipped from us after the examination and investigation.